Refund policy

REFUND POLICY

Returns
Certain shop items qualify for return within 30 days from the date of item(s)' delivery. We will not accept any returns or exchanges after the 30 day period.

To be eligible for a return, your item must be in the original packaging, unopened, unused and in the same condition that you received it, including all original supporting materials, parts and documents. Failure to meet all these requirements will result in no refund being issued.

To initiate a return, please contact support@freightfarms.com. When contacting Farmhand Shop about a return, please provide “Farmhand Shop Return” as the subject and include all pertinent information such as your name, phone number, email address, name of item, date of purchase, order number, and reason for your return.

Several types of goods are exempt from being returned: any perishable goods (anything with an expiration date), light bulbs, seeds, hazardous materials, sensors and seedling plugs.

Additional non-returnable items: gift cards, downloadable software products, custom products, sale/clearance items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically applied to your original method of payment, within 7-10 business days. Your Credit Card company may charge you a processing fee to return the funds.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@freightfarms.com.

Sale & Clearance items
Only regular priced items may be refunded, sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.