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COVID-19 Service Updates
COVID-19 Service Updates

Payment & Returns

What payment methods do you accept?

Accepted payment methods

Do you accept returns?

Not every item on our site is eligible for return. To inquire about the return eligibility of your item, please email us at shop@freightfarms.com. Returns must be initiated within 30 days of receipt of your item. Please note, we do not accept returns on the following:

  • Discounted items
  • Wired or assembled products
  • Custom/made-to-order items (this includes Freight Farms/Farmhand apparel & gear)
  • Used items, or items without their original packaging
  • Altered items (repainted, refinished, cut, etc.)
  • Hazardous materials
  • Seedling plugs
  • Sensors
  • Digital products
  • Final sale items or gift cards
  • International orders, to include orders outside of the contiguous US

How Do I Return My Item?

If you plan to return an item, please keep all of your items original packaging. Contact us at support@freightfarms.com to inquire about the item’s return eligibility. Our team will provide you with return options and instructions (as applicable). All returns will be handled on a case-by-case basis and may take several days to coordinate. If your item is approved for return and is received in an unsellable condition, we will not refund the item. Please note that we are unable to refund in-full for buyer’s remorse, and we reserve the right to repair, replace or refund at our discretion.

Do You Assess Restocking Fees on Returns?

Yes. Restocking fees are not directed by Freight Farms or Farmhand Shop, but rather by the distributor. A considerable amount of time, labor and company cost is required to receive your returned item and restock it back into our warehouses. Additionally, a large percentage of products that are returned are not packaged according to the original factory standards, or they incur damage during transit, making them impossible to resell. We must assess a 15% restocking fee on returns to account for these variables. Please note that restocking fees are assessed on a case by case basis, which allows us to keep our prices throughout the site as low as possible.

How Can I Receive My Refund?

Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping and up to a 15% restocking fee depending on the vendor’s policy. It is the responsibility of the customer to inquire about any restocking fees for an item prior to purchase. 

What Should I Do If My Item Arrives Damaged?

While it is always a disappointment, sometimes items are damaged during the shipping process. It is the customer’s responsibility to open and inspect all boxes at the time of delivery and to notify Freight Farms of any issues within 24 hours. 

The first thing to do if you realize that your freight has been damaged is also the most important step - you MUST sign the POD for damage before the driver leaves. (The POD is the “Proof of Delivery” and it acts as a delivery receipt for the goods being shipped.) To “sign for damage” is to clearly annotate on the POD that the freight was damaged when it was delivered, and to note exactly what was damaged - be as specific as possible. If damage is not noted on the POD, you are essentially stating that the items arrived in perfect condition, and the carrier will most likely deny any freight claim. (Claims made after the fact are called “concealed damage” claims, and they are almost never reimbursed by freight companies.) If you are unable to inspect the shipment completely, please sign the delivery receipt subject to count and inspection (STC&I). Please ensure the delivery driver has signed the delivery receipt after you have noted any damages or shortages not clearly noted on the POD. Your failure to follow these mandatory instructions will greatly reduce Freight Farms’ ability to assist you in resolving your issue, and any assistance will be at our discretion. 

Freight Farms will not assume responsibility for damages that were incurred during transit and are not annotated on the POD by the customer at the time of delivery.

If damage has been correctly noted on the POD, Freight Farms will assist you in filing the freight claim and determining if the item needs to be fully replaced, or if it is repairable. 

Should an item be received damaged when it is not due to a shipping issue, please contact Freight Farms within 24 hours of receipt, and be prepared to relay order details and images of said damage. Freight Farms reserves the right to repair, replace or refund at our discretion. 

Claims for lost or stolen goods must be reported within 72 hours of expected delivery. 

Can I exchange an item?

Not every item on our site is eligible for exchange. To inquire about the exchange eligibility of your item, please email us at support@freightfarms.com. Shipping costs are the responsibility of the customer.